Shipping & Returns
Delivery area
We currently deliver to united kingdom only. We’re not able to ship outside the UK at this time.
Delivery
Smaller items are sent by courier. Larger pieces of furniture are delivered by pallet carrier on a booked delivery slot, and some items require two people to bring them into your home — we’ll confirm this at checkout or by email before dispatch.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, contact us at contact@fabric-one.shop within that window.
Returning an item
Once you’ve told us you want to cancel, you have a further 14 days to return the item. Because of their size, most furniture returns are collected rather than posted back — we’ll arrange this with you. Items should be unused and, where possible, in their original packaging. Return delivery costs may apply unless the item is faulty.
Faulty or damaged items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something arrives faulty or damaged, contact us with photos as soon as possible and we’ll arrange a repair, replacement or refund.
Refunds
Once we’ve received a returned item, refunds are issued to your original payment method, usually within 14 days.